CONDITIONS OF USE – S.A.S STERISERVICES
Article 1 : ORDERS
All orders submitted to S.A.S STERISERVICES imply full and unreserved acceptance of our general terms and conditions of sale, notwithstanding any stipulation to the contrary in our customers’ general terms and conditions of purchase, except those we have expressly agreed to. Unless expressly requested by the customer, no acknowledgement of receipt of order will be issued. Orders must indicate the precise name of the service to be performed, and in particular :
– the description of the service and the quantity, as well as the reference to the sterilization validation (if applicable)– the unit price excluding VAT, in accordance with the applicable rates
– a postal and/or e-mail address for invoicing and a delivery address
– an intra-Community VAT number
We accept no responsibility for any errors in the order. A deposit may be requested on receipt of the order.
Article 2 : PRICE
The prices applicable are those in force on the day the order is received. The invoicing of the services will be done according to the tariff in force whatever the indications carried on the order. S.A.S STERISERVICES reserves the right to modify its prices at any time.
Article 3 : PAYMENT SETTLEMENT
Orders must be paid on the due date indicated on the invoice. Unless otherwise stipulated, our invoices are payable within 45 days of the invoice date, by bank transfer, cheque or draft to our account.
Article 4 : RESERVE CLAUSE
Unless deferred by us, failure to pay for our supplies on the due date, whatever the method of payment, may result in the suspension or cancellation of orders in progress, without prejudice to any other remedy, and the immediate payment of all debts due or to become due without prior formal notice. In the event of non-payment, a late payment penalty equal to three times the legal interest rate will be applied, as well as a fixed indemnity of €40 for collection costs.
Article 5 : TRANSPORT
Our prices are net, ex Bernay factory. All transport services are invoiced in detail to the customer. Delivery times are given as an indication only, and any delays do not entitle the customer to cancel the sale, refuse the goods or services or claim damages.
Our goods travel at the risk of the consignee, whatever the mode of shipment. Under no circumstances can we be held responsible for transport. After a period of 2 days from the date of receipt of goods, no claims will be accepted.
In the event of missing items or packages showing signs of tampering or abuse, specific reservations must be made and confirmed directly to the carrier by registered letter with acknowledgement of receipt within 48 hours.
Article 6 : WARRANTIES, CLAIMS, RETURN OF GOODS
We undertake to provide services in compliance with the technical specifications adopted. Any problem with a product for which our company could be held liable must be reported to us immediately, specifying the product identification, the nature of the problem and the circumstances of the problem. To enable us to examine your requests quickly, please include the following information with your complaint:
– The designation, code and batch number of the item concerned, or the sterilization number,
– Order number and date,
– Date of receipt of goods,
This information must be accompanied by samples of the product in question. If our responsibility is recognized, we will be responsible for the return transport costs. Under no circumstances can the company be held responsible for any physical or material damage of any nature whatsoever, or which could be the direct or indirect consequence of the product’s poor adaptation or defective use. We cannot be held responsible for products whose packaging has been damaged.
Article 7 : MODIFICATIONS TO THE CHARACTERISTICS OF OUR SERVICES
In order to constantly improve our services, we reserve the right to modify certain characteristics without prior notice, insofar as these improvements do not modify the specifications agreed by the parties.
Article 8 : DATA PROTECTION
As part of our relationship, our customers’ contact details are included in our contact database. In accordance with the European Data Protection Regulation (RGPD), the data is used solely within the framework of the activities of S.A.S STERISERVICES and stored on a protected server. In accordance with the French Data Protection Act, customers may exercise their right to access and rectify their personal data by contacting officiel@steriservices.com. After 10 years without contact, the data is deleted from the servers.
Article 9 : ATTRIBUTIVE JURISDICTION CLAUSE
All disputes are subject to the exclusive jurisdiction of the Commercial Court of the company’s registered office.